Business resources

14 THINGS THAT CAN DOUBLE YOUR INCOME ... read more

Believing you are the best and that you are capable of very high achievement is often the hardest thing to do. It requires daily dedication to self-support and self-encouragement. You also must believe that your product, your service and your company are the best ...

DELEGATION TECHNIQUES ... read more

Even "Super-You" needs help and support. There is no shame in asking for assistance. Push aside the pride and show respect for the talent others can bring to the table....

MEETING WITH A CLIENT - HOW SHOULD IT BE DONE ... read more

When you have a meeting set up with a client, it is because they need your expertise in solving a problem, creating a solution, understanding project variances, or representing them in litigation; all for which you need to prepare. ....

UNDERSTANDING CLIENT NEEDS ... read more

Successful businesses are those that clearly understand their client's needs and address them. Businesses have to understand that their most valuable asset is their existing client list and make sure that they maintain a good, lasting relationship with them. When the needs of the clients are understood accurately, appropriate changes may be done to the business such that clients or customers will be satisfied that they got what they needed. ...

MEETING AND EXCEEDING CLIENT EXPECTATIONS ... read more

Surprising a customer by exceeding their expectation is a great way to make sure they’ll be back in the future. . ...


DELIVERING BAD NEWS ... read more

Giving someone bad news is never easy, but there are right ways and wrong ways of going about it. . ...

HANDLING ANGER ... read more

People get angry all the time and the problem seems to be getting worse. People who grossly overreact to trivial events with violence are suffering from a central lack of confidence. Angry people interpret everything as a personal slight, an insult to their already fragile egos. (Certain events may) exacerbate their sense of vulnerability. ...

GETTING WHAT YOU WANT ... read more

The following can improve your verbal communications skills, whether in planned or unplanned situations:. ...


DEALING WITH DIFFICULT PEOPLE ... read more

We've all encountered our fair share of difficult people. People who don't turn their work in as promised, people who don't show up for meetings, people who stick vehemently to their views and refuse to collaborate, people who push back on work that they're responsible for - and more. There are times where there are difficulties in getting a consensus because everyone is so firm in their views.. ...

RUNNING AND CONTROLLING MEETINGS ... read more

There are good meetings and there are bad meetings. Bad meetings drone on forever, you never seem to get to the point, and you leave wondering why you were even present. Effective ones leave you energised and feeling that you've really accomplished something. So what makes a meeting effective?l. ...

NEGOTIATION SKILLS ... read more

When it comes to entrepreneurial talents that spell success in the world of startups, the ability to negotiate well is one of the most vital attributes you can possess. Take care to develop this skill. Some people think they are good negotiators, but in reality are not. From bringing in good people, to arranging financing or nailing that technical solution, sound negotiating techniques will be essential. ...

WIN-WIN NEGOTIATION TIPS ... read more

Learning how to negotiate removes pressure, stress and friction from your life. You see, negotiating is like chess - if you don't know how to play you will be intimidated by the activity, especially if your opponent knows the game. Negotiating is a predicable event that has rules, planned moves, and counter moves. But, unlike chess, negotiating is an activity you can't avoid, so learn the rules ...

TELEPHONE SKILLS ... read more

Great telephone skills are the building blocks of every business and it is easy to see why. Many of the important experiences that our existing, new, and potential customers are having are based upon the level of customer service they are receiving from us while we are on the phone. We can use our telephone skills to effectively deliver excellent service that will grow and maintain a thriving business. ...

WHAT TO DO WHEN YOU FEEL UNPRODUCTIVE... read more

Feeling stuck and unproductive is natural and it can be caused by overwork, lack of momentum, a bad mood, a success block, the weather and/or dozens of other factors. And, while it's helpful to understand why you're stuck and unproductive, sometimes it's just better to do one or more of the PRACTICAL things which follow!

HOW TO GROW YOUR BUSINESS THROUGH CREATIVE PUBLICITY.. read more

Small businesses sometimes fail because their owners fail to use creative tools and techniques to get the added exposure they need. The following ideas are geared toward the smaller business, but would work for larger businesses as well. Some of the concepts are simple, and they have also proven to be effective over time with millions of small and large businesses.

U.S.P.: THE COMPETITION KILLER.. read more 

A U.S.P. is a Unique Selling Position. A tag line, or signature if you will, that you give yourself and then include on everything you print, every talk you give, every article you write for the newspaper, every ad you place, in your voice mail message, on your website, your business cards, your fax cover sheet ... everything you say and do. 

 

ESSENTIAL ELEMENTS OF A BUSINESS PLAN.. read more 

A completed business plan should identify the expectations you have for your new or existing business and should tell “the tale” of your business to a potential lender. The plan is a stand-alone document because, when completed, all business issues should be addressed without requiring additional explanation. The plan is a living document and should be reviewed and changed as regularly as your plans and strategies change. These 10 elements are a guide to formatting and writing the plan. 

 

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IDEAS TO HELP SMALL BUSINESSES COMPETE . read more 

Personalisation doesn’t just apply to people. It also applies to the merchandise your customers want. A hardware store can’t stock every possible model of weed-whacker but neither can the big retailer.

What you can do is offer to special order whatever the customer wants – even if you don’t stock it. Many big stores won’t do that. More importantly, you can make it your business to know the differences between models and be a source of that information which you can provide to your customers.


How often have you gone to a big retailer and found sales people with no more knowledge than you? Especially for businesses that deal in complex products, people will pay extra for your expert knowledge.